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The problem

Projects not meeting deadlines
People not meeting performance targets
Departments, suppliers not meeting SLA's
People slow to adopt change

At the route of all the above issues (and most
others too), we believe is:

a conversation that should be happening, isn't
a conversation is happening, but is happening
badly
a conversation is happening, but between the
wrong people

Time after time we hear stories of frustration from
our clients, usually ending with,

Good point, so why don't they?

At the heart of all organisational
issues is a conversation that isn't
happening or is happening badly

The cause

Simply put:

FEAR holds people back from having the
conversations they need to have.

They fear the reaction they might get
They fear they will make matters worse
They fear upsetting the relationship

and the conversation goes badly when:

They are too timid and beat around the bush
They are too aggressive and approach it like a bull
in a china shop.

This can have disastrous consequences in:

Managing change
Performance management

To see how we can help click here